About Us

trusted water damage professionals

Here for You

Trusted Water Damage Professionals with a Personal Touch

We’ve been helping homeowners and businesses bounce back from damage for years. As a locally owned, family-operated company, we take pride in delivering honest, hardworking service you can count on.

Our skilled team shows up when you need us most, ready to take on any restoration challenge with dedication, expertise, and a commitment to getting it right.

Certifications

The Restoration Group BBB Business Review
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IICRC Certified Firm Badge trusted water damage professionals trusted water damage professionals

IICRC – WRT

Water Damage Restoration

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IICRC – ASD

Applied Structural Drying

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IICRC – AMRT

Applied Microbial Remediation

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IICRC – FSRT

Fire & Smoke Damage Restoration

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IICRC – OCT

Odor Control

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IICRC – CPT

Contents Processing

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IICRC – TCST

Trauma and Crime Scene

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IICRC – CDS

Commercial Drying Specialist

Real Experience

Built on Dedication and Expertise

Founded in 2017 by long-time industry veterans, our team is built on experience, dedication, and a passion for helping people. Josh Muncy and Tom Payton brought nearly 50 combined years of construction and restoration expertise to form a company that puts people first. From day one, their mission has been clear—provide efficient, compassionate, and reliable restoration services to communities across Delmarva.

What started as a vision to offer better support during tough times has grown into a trusted local business known for its skilled, IICRC-certified trusted water damage professionals. Eight years later, that commitment to quality and care still drives every decision. Whether it’s helping a family return home after a fire or restoring a business after a flood, the focus remains the same—restoring not just properties but peace of mind.

Meet the TRG Team

The Restoration Group in Milford, DE is locally owned and led by partners who treat clients like family. Our technicians don’t just secure properties—they build lasting relationships. Through ongoing training and advanced tools, we’re here to ease the burden when disaster strikes.

TRG Team Member Photo

Josh Muncy

Co-Founder and Owner

Josh is an entrepreneur, devoted father, and avid sportsman. He enjoys bowhunting and is passionate about wildlife conservation. He lives in Milford with his wife…
TRG Team Member Photo

Tom Payton

Co-Owner and Founder

Tom has been married to his high school sweetheart, Tanja, for 35 years. His son and daughter-in-law blessed them with three grandkids they enjoy immensely….
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Scott Reynolds

General Manager

Scott is married with four children and one grandchild. His favorite pastimes include playing with his granddaughter and deer hunting. He is passionate about supporting…
TRG Team Member Photo

Alexis Vickers

Company Administrator

Alexis and her husband are raising two very energetic boys in Dagsboro. She advocates for neurodivergence and autism in our community, serving on boards and…
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Roxanne Murray

Client Coordinator

Roxanne was born and raised in Sussex County. She graduated from Cape Henlopen High School, and also graduated from Delaware Tech with an associate degree…
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Justin Estes

Project Manager

Justin has been with The Restoration Group since April of 2023. He is a decorated military veteran and has been in the building trades for…
TRG Team Member Photo

Marvin Herrera

Marvin joined TRG in 2022. His work ethic gets things done the right way and with excellence. He shows great pride in his craft and…
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John Merson

John came on as an Estimator for TRG in February of 2023. He has been with his teenage sweetheart since age 16 and has two…
TRG Team Member Photo

Luis Hernandez

Luis is a mitigation technician and has been with TRG since 2021. He is a husband and father and currently resides in Sussex County. He…
TRG Team Member Photo

Isaias Ramirez

Isaias recently joined our team but has shown incredible potential and passion for our industry. He is an active listener and always willing to participate…
TRG Team Member Photo

Bryan Ramos

Bryan is a new addition to our TRG team but is incredibly friendly and optimistic. He is empathetic, caring, and helpful. He enjoys spending time…
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Ashlee Knaub

Ashlee and her husband live in Dover with their cat and two dogs. Her degree in Interior Design keeps her husband busy with home renovation…
TRG Team Member Photo

Josh Miller

Josh joined TRG in 2023 as a reconstruction project manager. He is a Delaware native and has worked in various capacities in both the public…
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Travor Payton

I am a mitigation technician for The Restoration Group. I have 5+ years experience in the mitigation field with IICRC certifications in water mitigation, structural…

Our Core Values

We understand that disaster recovery is emotional. We respond with compassion, discretion, and respect. By listening closely, we craft personalized solutions for your unique needs.

Going the Extra Mile

Customer Care You Can Count On

We’re committed to more than just restoration—we’re dedicated to building trust and delivering reliable, honest service every time. You deserve clear communication, prompt responses, and a team that truly cares about your experience.

  • Always Available: Count on us 24/7 for quick, reliable emergency support.
  • Prompt Communication: We return calls and emails quickly, keeping you informed every step of the way.
  • Respectful Service: Our team treats your property with care and professionalism.
  • Transparent Process: You’ll know what to expect, with clear explanations throughout your project.
  • Quality You Can Trust: We get the job done right the first time, giving you confidence in the results.

You can trust us to be there when you need us most, always putting your needs first with dependable, respectful service from our trusted water damage professionals.

trusted water damage professionals

Skilled and Experienced

Comprehensive Restoration for Every Situation

With decades of experience and a commitment to quality, we offer a full range of restoration services to meet your needs. Whether you’re dealing with water damage, fire and smoke issues, mold concerns, or storm-related problems, our skilled technicians are equipped to handle it all. From initial assessment to final cleanup and repair, we ensure your property is restored with care and precision.

Our expertise extends beyond residential projects—we also offer commercial restoration, biohazard cleanup, crawl space solutions, and comprehensive reconstruction services. Our IICRC-certified team uses the latest techniques and equipment to deliver reliable, lasting results. No matter the situation, you can count on us to restore your property efficiently and professionally. We’re here to make the process as smooth as possible so you can move forward with confidence.

Disasters are Temporary; Relationships are Lasting

Helping Our Neighbors Recover and Rebuild

Being locally owned means more than just working in the community—it means being part of it. We take pride in serving the Delmarva region, with trusted water damage professionals helping neighbors recover from damage and restore their properties.

We understand the unique challenges that come with the area’s weather, from coastal flooding to seasonal storms. Our commitment to the community goes beyond restoration; we’re here to support and protect the places we all call home.

Frequently Asked Questions

We’re available 24/7 and aim to respond as quickly as possible. Once you call, our team will arrive promptly to assess the situation and start the restoration process.

Yes, we work directly with your insurance company to make the process easier for you. Our team provides detailed documentation and assists with claim filing to help ensure a smooth experience.

We restore properties affected by water, fire, mold, storms, biohazard incidents, and more. Whether residential or commercial, we have the expertise to address a wide range of restoration needs.

Yes, our team members are IICRC-certified, trained, and experienced in restoration practices. You can trust that your property is being handled by trusted water damage professionals.

Common signs include musty odors, visible growth, or health symptoms like allergies. If you suspect mold, it’s best to have an inspection to identify the source and assess the situation.

Fast and Reliable Service in Wilmington

When damage hits, we respond. Call today to get prompt restoration support from local experts you can count on.