
Here for You
Trusted Water Damage Professionals with a Personal Touch
We’ve been helping homeowners and businesses bounce back from damage for years. As a locally owned, family-operated company, we take pride in delivering honest, hardworking service you can count on.
Our skilled team shows up when you need us most, ready to take on any restoration challenge with dedication, expertise, and a commitment to getting it right.
Certifications

IICRC – WRT
Water Damage Restoration

IICRC – ASD
Applied Structural Drying

IICRC – AMRT
Applied Microbial Remediation

IICRC – FSRT
Fire & Smoke Damage Restoration

IICRC – OCT
Odor Control

IICRC – CPT
Contents Processing

IICRC – TCST
Trauma and Crime Scene

IICRC – CDS
Commercial Drying Specialist
Real Experience
Built on Dedication and Expertise
Founded in 2017 by long-time industry veterans, our team is built on experience, dedication, and a passion for helping people. Josh Muncy and Tom Payton brought nearly 50 combined years of construction and restoration expertise to form a company that puts people first. From day one, their mission has been clear—provide efficient, compassionate, and reliable restoration services to communities across Delmarva.
What started as a vision to offer better support during tough times has grown into a trusted local business known for its skilled, IICRC-certified trusted water damage professionals. Eight years later, that commitment to quality and care still drives every decision. Whether it’s helping a family return home after a fire or restoring a business after a flood, the focus remains the same—restoring not just properties but peace of mind.

Meet the TRG Team
The Restoration Group in Milford, DE is locally owned and led by partners who treat clients like family. Our technicians don’t just secure properties—they build lasting relationships. Through ongoing training and advanced tools, we’re here to ease the burden when disaster strikes.

Josh Muncy
Co-Founder and Owner

Josh Muncy
Co-Founder and Owner
Josh is an entrepreneur, devoted father, and avid sportsman. He enjoys bowhunting and is passionate about wildlife conservation. He lives in Milford with his wife and daughter.
Josh is a native Delawarean committed to supporting local businesses and community organizations.
TRG was born of this commitment to provide our community with effective and efficient local mitigation and restoration support. His knowledge of the industry, expertise in mitigation and construction, and calm demeanor allow him to connect with homeowners during difficult situations. Josh’s interactions with clients, friends, and family show his devotion to helping others in any capacity.
His dedication to providing excellent, reliable service begins at the ground level with education. When asked about the education process for mitigation certification, Josh stated, “I think it’s great for our industry to have a governing body that certifies our training. I do feel that the IICRC should be more involved with tech schools and adult education programs. I think we are missing out on a huge labor pool by relying on companies to provide all the training.”
Continuing education is a huge part of TRG. Every full-time employee, including office staff, is at least a certified Water Damage Restoration Technician (WRT). This allows for a better understanding of our part in the mitigation and restoration process.
As we look to the future of TRG, Josh understands that, as an organization, we have to keep our eyes on the big picture and not get lost in everyday emergencies. Befitting his nature, Josh looks within TRG to provide motivation and growth. He reminds our team that TRG would not be where it is today without us. He will always support and help the team grow personally and professionally. As we continue to help and support as many families as possible, we will become Delaware’s go-to mitigation and restoration company.

Tom Payton
Co-Owner and Founder

Tom Payton
Co-Owner and Founder
Tom has been married to his high school sweetheart, Tanja, for 35 years. His son and daughter-in-law blessed them with three grandkids they enjoy immensely. His favorite hobbies include hunting,fishing, cornhole,and he loves being outdoors. He is passionate about fighting childhood illnesses and supports the Children’s Cancer Research Fund, the St. Jude organization, and other local fundraising efforts.
Tom has worked in construction since he was about 18 years old. When the opportunity to move from construction to restoration presented itself, he was enthusiastic to expand his knowledge and skills. He aims to systematically grow our company while keeping an eye on our current staff to ensure everyone is given opportunities to advance within the company as their abilities allow. He believes IICRC certification should be required for all technicians before entering the field and that, as an industry, it should be a standard for all mitigation companies.
Tom greatly supports hiring from within and empowers our staff to strive for more in their professional and personal endeavors. He leads by example, recognizing his challenge of not getting ahead of himself and remembering to follow an administrative process. He encourages our team to remember that there are many challenges in life and business; deciding to push through and never give up is a choice we must make and follow through.
TRG will undoubtedly grow from a foundation of trust and strength where each member is valued and supported. Tom’s outreach into the community and businesses in our area will ensure that our name becomes synonymous with fast response and quality service.

Scott Reynolds
General Manager

Scott Reynolds
General Manager
Scott is married with four children and one grandchild. His favorite pastimes include playing with his granddaughter and deer hunting. He is passionate about supporting organizations dedicated to finding a cure for amyotrophic lateral sclerosis (ALS) locally and nationally.
Scott joined Team TRG in January of 2022. He has been in the mitigation industry for 17 years and in construction for 13 years before that, doing new construction, commercial, and fire restoration projects in Maryland. During Hurricane Ida in Louisiana, his team cleaned 28 schools and had them cleared by certified industrial hygienists in 30 days. That’s a huge accomplishment in our field, and we’re grateful to have him leading our organization as General Manager.
Scott supports our goal of being the best mitigation and restoration company in Delaware. As General Manager, he is strategic when hiring staff, looking at someone’s skills and experience.
Scott identifies strengths and weaknesses within our team and can provide support where necessary, always considering how changes will trickle down to the rest of the organization. He also encourages continued education through IICRC certifications, believing they are well thought out and can be informative for real-life experiences.
Scott is an incredible addition to our team. His experience in this industry is invaluable, and the rest of our team will benefit greatly from his tutelage as TRG solidifies its position as the best mitigation and restoration company in Delaware.

Alexis Vickers
Company Administrator

Alexis Vickers
Company Administrator
Alexis and her husband are raising two very energetic boys in Dagsboro. She advocates for neurodivergence and autism in our community, serving on boards and councils that support awareness, acceptance, and education. She enjoys spending time with her family, attending community events, and reading.
As Office Manager for TRG since 2018, Alexis’s experience and dedication are evident in every task she undertakes. She approaches all aspects of any project with a hard-working mindset and is passionate about helping find solutions to TRG’s challenges.

Roxanne Murray
Client Coordinator

Roxanne Murray
Client Coordinator
Roxanne was born and raised in Sussex County. She graduated from Cape Henlopen High School, and also graduated from Delaware Tech with an associate degree in business and accounting. Roxanne enjoys going on adventures with her family, including trips to Assateague’s drive-on beach and summer vacations to new destinations. She also enjoys live music, especially concerts at Red Rocks!
Roxanne joined our team in 2022. Although new to the industry, she shows a great passion and yearning for knowledge. Roxanne’s genuine empathy toward others is one of the reasons she is a perfect fit for our Client Coordinator position. Roxanne is also our internal cheerleader; she loves seeing her coworkers succeed and celebrates them every chance she gets.

Justin Estes
Project Manager

Justin Estes
Project Manager
Justin has been with The Restoration Group since April of 2023. He is a decorated military veteran and has been in the building trades for 15 years. He has worked as a Project Manager in various industries, primarily as a Construction Project Manager, for over eight years.
His straightforward manner ensures projects are completed on time and within budget while building trust and confidence with our clients. Justin is a natural leader and provides guidance and mentorship to those around him while maintaining a kind and positive attitude.

Marvin Herrera

Marvin Herrera
Marvin joined TRG in 2022. His work ethic gets things done the right way and with excellence. He shows great pride in his craft and goes above and beyond to ensure things are completed to his satisfaction. His work is often used as an example of TRG’s expectations.
Marvin leads by example and supports those around him. He likes to work with a team because “as a team, we can get farther.” He is a very hard worker and can lead a team to success!

John Merson

John Merson
John came on as an Estimator for TRG in February of 2023. He has been with his teenage sweetheart since age 16 and has two wonderful children. He enjoys spending time with his family, playing golf, attending church, and traveling.
His experience with insurance claims and the construction industry allows him to be comfortable walking clients through the mitigation and rebuilding process. His number one priority is always TRG’s clients.
John’s experience is in both residential homes and commercial facilities. He has been deemed an expert in construction by the judicial system and testified as an expert witness in court cases. His skills have indeed been an asset to TRG.

Luis Hernandez

Luis Hernandez
Luis is a mitigation technician and has been with TRG since 2021. He is a husband and father and currently resides in Sussex County. He has multiple IICRC certifications, including Water Damage Restoration, Applied Structural Drying, Trauma and Crime Scene, and Applied Microbial Remediation.
Luis’ calm and collected demeanor makes him a fantastic first contact during a mitigation loss. He can evaluate a situation and communicate empathetically but efficiently with the client. He treats each loss carefully and does his best to ensure the job is completed to TRG’s standards.

Isaias Ramirez

Isaias Ramirez
Isaias recently joined our team but has shown incredible potential and passion for our industry. He is an active listener and always willing to participate in any task.
Isaias has experienced our industry’s mitigation and restoration sides and would like to be more involved in the reconstruction phase. He would like to lead a team of his own one day, and TRG is happy to support him in this endeavor.
Isaias enjoys working with his coworkers and greatly respects TRG’s owners and leadership team. We hope to provide him with the opportunity to grow within our organization and look forward to being part of his future achievements.

Bryan Ramos

Bryan Ramos
Bryan is a new addition to our TRG team but is incredibly friendly and optimistic. He is empathetic, caring, and helpful. He enjoys spending time with his significant other, traveling, and discovering new foods. He is passionate about mental health and supporting individuals through their journey.
Bryan’s willingness to listen to others’ input and support his team helps maintain a positive work environment. He is motivated by selflessly helping others and feels pride in seeing them overcome their challenges. His goal is to grow within TRG and complete additional IICRC certifications.

Ashlee Knaub

Ashlee Knaub
Ashlee and her husband live in Dover with their cat and two dogs. Her degree in Interior Design keeps her husband busy with home renovation projects, while she can be found creating and thrifting for the perfect pieces to fill their home. Ashlee also loves to cook, play board games, and travel as much as possible.
Joining TRG in 2024 as Roxanne’s Administrative Assistant, Ashlee is new to the industry but shares TRG’s passion for providing exceptional service. Her eye for detail and warm approach ensures every interaction contributes to a positive and successful experience.

Josh Miller

Josh Miller
Josh joined TRG in 2023 as a reconstruction project manager. He is a Delaware native and has worked in various capacities in both the public and private sectors in the First State. Josh has a genuine heart for Jesus, relationships, and service. He resides in Milford with his high school sweetheart and bride of twenty years and their two sons.

Travor Payton

Travor Payton
I am a mitigation technician for The Restoration Group. I have 5+ years experience in the mitigation field with IICRC certifications in water mitigation, structural drying, mold remediation, and trauma clean up. I have also worked hands-on in contents, fire and odor. The thing I enjoy most about my job is being able to assure a homeowner that we will get their home back to pre-loss conditions and then seeing their face when we complete a job quickly and efficiently.
Our Core Values
We understand that disaster recovery is emotional. We respond with compassion, discretion, and respect. By listening closely, we craft personalized solutions for your unique needs.
- Integrity
- Honesty
- Empathy
Going the Extra Mile
Customer Care You Can Count On
We’re committed to more than just restoration—we’re dedicated to building trust and delivering reliable, honest service every time. You deserve clear communication, prompt responses, and a team that truly cares about your experience.
- Always Available: Count on us 24/7 for quick, reliable emergency support.
- Prompt Communication: We return calls and emails quickly, keeping you informed every step of the way.
- Respectful Service: Our team treats your property with care and professionalism.
- Transparent Process: You’ll know what to expect, with clear explanations throughout your project.
- Quality You Can Trust: We get the job done right the first time, giving you confidence in the results.
You can trust us to be there when you need us most, always putting your needs first with dependable, respectful service from our trusted water damage professionals.

Skilled and Experienced
Comprehensive Restoration for Every Situation
With decades of experience and a commitment to quality, we offer a full range of restoration services to meet your needs. Whether you’re dealing with water damage, fire and smoke issues, mold concerns, or storm-related problems, our skilled technicians are equipped to handle it all. From initial assessment to final cleanup and repair, we ensure your property is restored with care and precision.
Our expertise extends beyond residential projects—we also offer commercial restoration, biohazard cleanup, crawl space solutions, and comprehensive reconstruction services. Our IICRC-certified team uses the latest techniques and equipment to deliver reliable, lasting results. No matter the situation, you can count on us to restore your property efficiently and professionally. We’re here to make the process as smooth as possible so you can move forward with confidence.
Disasters are Temporary; Relationships are Lasting
Helping Our Neighbors Recover and Rebuild
Being locally owned means more than just working in the community—it means being part of it. We take pride in serving the Delmarva region, with trusted water damage professionals helping neighbors recover from damage and restore their properties.
We understand the unique challenges that come with the area’s weather, from coastal flooding to seasonal storms. Our commitment to the community goes beyond restoration; we’re here to support and protect the places we all call home.
Frequently Asked Questions
We’re available 24/7 and aim to respond as quickly as possible. Once you call, our team will arrive promptly to assess the situation and start the restoration process.
Yes, we work directly with your insurance company to make the process easier for you. Our team provides detailed documentation and assists with claim filing to help ensure a smooth experience.
We restore properties affected by water, fire, mold, storms, biohazard incidents, and more. Whether residential or commercial, we have the expertise to address a wide range of restoration needs.
Yes, our team members are IICRC-certified, trained, and experienced in restoration practices. You can trust that your property is being handled by trusted water damage professionals.
Common signs include musty odors, visible growth, or health symptoms like allergies. If you suspect mold, it’s best to have an inspection to identify the source and assess the situation.
Fast and Reliable Service in Wilmington
When damage hits, we respond. Call today to get prompt restoration support from local experts you can count on.